For the best experience for students who leave the country and still need to access UWGB online services that have multi-factor authentication, we recommend using the Microsoft Authenticator app. When traveling to your home country or abroad, students may experience issues when trying to authenticate using either the text message or phone call option. The app is available worldwide via the App Store and Google Play Store, but users in China may experience some obstacles downloading it.
The Microsoft Authenticator app also supports the following languages:
- To download it on IOS in China: The Microsoft Authenticator app can be downloaded through the Apple app store.
- To download it on Android in China: The Microsoft Authenticator app is not available via the Google app store because the Google app store is not available in China. However, the application may be available through the following phone app stores:
- Samsung Galaxy Store
- Functionality limitations in China: Push notifications are not available in China for Android devices because they depend on connectivity to the Google Play Services and Google’s Firebase Cloud Messaging system. Users in China will be able to use SMS or phone call verification, if they are unable to download the Microsoft Authenticator app. For more information on MFA users based in China, visit Microsoft’s post.
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