Developing or modifying a report for an existing system (Enhancement Request) |
Implementation of a new CRM, HRS system, or associated module |
SIS enhancements or data manipulation/correction (Enhancement Request) |
Major upgrade to SIS or other existing system |
Adding a workflow to BP Logix (Enhancement Request) |
Implementing BP Logix |
Modifications to existing cloud hosted applications (Enhancement Request) |
Implementing a new cloud hosted service or moving an existing on premise solution to be cloud hosted |
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Any product or service that processes electronic payments |
Adding or modifying a phone/phone configuration (Service Desk) |
Implementing a new phone system |
Adding or modifying a database (Service Desk) |
Converting databases to a new format campus wide |
Replacing or updating a server (Service Desk) |
Updating or replacing the entire, or a large subset of the server infrastructure |
Adding a badge reader or modifying access (Service Desk) |
Replacing badge access system |
Replacing a lab station or installing software (Service Desk) |
Development and construction of a new lab space (Examples include a Business and Finance Lab, Nursing Lab, E-Sports initiative, etc.) |
Workstation replacement (Service Desk) |
Summer Roll-out involving replacement of a large quantity of end of life equipment |
Adding a user to systems (Service Desk) |
Development and implementation of a new onboarding process |
Replacing or adding a network switch (Service Desk) |
Core network switch replacement, campus building network switch refresh |
Creating ITSM (IT Service Management system reports (Service Desk) |
Implementing a new ITSM (IT Service Management) product |
Replacing or adding a projector to a classroom (Service Desk) |
Department move and/or campus building remodel |
Website changes (Service Desk) |
Website rehosting and/or complete redesign |
System patching or minor version upgrades (Service Desk) |
Integrating new branch campus's |
Service Desk incidents and other service requests (Service Desk) |
Outsourcing of department work, or an entire department |
New employee onboarding activities (Service Desk) |
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Replacing or adding a wireless access point (Service Desk) |
Campus wide wireless infrastructure replacement |